For customizations such as engraving or specific sizing, you can leave a note at checkout with the details—we’ll follow up via [email protected] to confirm everything by email.

For fully personalized designs, please email us directly at [email protected]. One of our designers will work with you to finalize the details.

We’ll only begin production after you’ve approved the design.

If an accessory becomes damaged within 60 days of receiving your order due to normal use, we will provide a replacement accessory free of charge and ship it to you at no cost.

We will also include detailed instructions to help you complete the replacement yourself. This policy applies to tritium products and silver jewelry.

If you prefer to send the item back to us for the replacement service, you would only need to cover the shipping cost to send it to us. We’ll take care of the replacement service itself.

In most cases, the replacement accessory and the detailed instructions we provide are enough to complete the repair smoothly.

The production time for handmade items is listed in detail on each product page. Please note that handmade products can only be shipped after the crafting process has been completed.

Yes, we do. If your piece ever needs repair or maintenance, feel free to contact us, we’re happy to help.

Yes. Since we serve customers worldwide, we list the inner diameter of each ring in millimeters rather than using regional size systems, which can vary. This ensures greater accuracy across different countries.

You can measure it easily at home using a strip of paper. Just wrap it around your finger, mark where it overlaps, and measure the length in millimeters to find the inner circumference. Then match it with our size chart for the closest fit.

Need help? You can check out this article 《How to Measure Your Ring Size at Home》for a step-by-step guide.

Yes. If you placed your order within 5 days before a promotion started, we’ll refund the difference. Just contact us with your order details.

Yes, absolutely. We regularly source our gold, silver, and other traditional metals from trusted partners who meet the highest international standards.

For rare metals like tantalum, niobium, and iridium, some of our supply even comes from reclaimed aerospace components. All materials undergo strict quality and safety testing before use.

Absolutely—and it’s free. Just leave your request in the order notes at checkout, and we’ll do our best to include it with your package.

Yes, silver jewelry may naturally oxidize over time, especially when exposed to water, sweat, humidity, or certain chemicals. To slow this process, we recommend gently wiping the piece with a soft cotton cloth after wearing, especially if it has come into contact with moisture or sweat.

Please do not clean silver jewelry with alcohol-based liquids, as they may affect the surface finish.

For some handmade silver orders, we include a silver polishing stick. A light polish is usually enough to restore the piece to a bright, clean finish.

Yes. All sales tax and import duties are included in the price. You won’t pay anything extra upon delivery—except in countries with complex customs policies (such as India), where additional charges may apply at clearance. These fees, if any, are the buyer’s responsibility.

Try PayPal first, some cards don’t support cross-border purchases or get flagged by bank fraud checks. If PayPal isn’t an option, use a credit card (Visa/Mastercard/Amex), make sure your billing address matches your bank record (including ZIP), turn off any VPN/proxy and retry in an incognito window. If it still fails, call your bank to allow international online transactions or lift any temporary holds.

Yes. We work with trusted global payment providers like PayPal, Stripe, Google Pay, and Shopify Payments. You can also pay securely by credit card.

In case of suspected credit card fraud, we’ll fully cooperate with the payment provider to follow proper verification procedures and protect your rights.

If you want to cancel your order, please do so within 8 hours of placing it. If it exceeds 8 hours, please contact us at [email protected] to inform us of your request. We may agree to your request and refund the amount for the ordered product.

Not at the moment, due to payment gateway limitations.

However, for bulk or high-value orders, feel free to contact us by email to discuss possible arrangements. [email protected]

Refunds are issued to your original payment method. Processing time depends on your payment provider—typically 2–4 business days. In some cases, it may take longer if your refund falls within the provider’s billing cycle.

We’ve already covered the duties and taxes for your shipment.

If customs requests additional payment, please contact us immediately. We’ll work with the carrier and local authorities to resolve the issue on your behalf.

Yes, we proudly ship to customers around the world. If your country is available at checkout, we can deliver to you.

It depends on your delivery address. We ship from our international warehouses in locations like the UK and Hong Kong, using the most efficient route based on your order.

For handcrafted or made-to-order items, the shipping origin may vary depending on the product.

Most orders arrive within 5–10 business days. As of May 2026 our average delivery time is 7 business days.

This is normal during international shipping.

For international segmented shipments, the tracking may temporarily show “USPS Awaiting Item,” “awaiting pickup,” “Pre-Shipment,” or remain unchanged before the package clears customs or enters the local carrier’s domestic delivery network.

This does not mean the order has not been shipped. It means the local carrier has not yet received or scanned the package for the final delivery segment.

Once the package clears customs and is scanned by the local carrier, the tracking will update and continue as expected.

Rest assured, we guarantee delivery within the promised time frame. If you have any concerns along the way, please feel free to contact us.

This depends on the production time of the handmade item, which is listed in detail on each product page. Since handmade products can only be shipped after they are completed, the estimated delivery time for your order is usually the production time + shipping time.

Yes, you can update your delivery address within 8 hours of placing your order by emailing us at [email protected].

We will notify you via email once your order has been shipped.

Customs procedures vary by country, so we can’t give a one-size-fits-all answer.

That said, we’ve successfully shipped to over 80 countries and have not encountered customs holds in the vast majority of cases. If any issue arises, we’ll do our best to assist you.

Yes. All of our packaging is made from environmentally friendly materials.

If your tracking shows that your order has been delivered but you have not received it, please first check around your delivery location, mailbox, front desk, reception area, parcel locker, or with neighbors, as packages are sometimes placed in a safe spot nearby.

If you still cannot locate the package, please contact the local carrier as soon as possible for the most accurate delivery details. You are also welcome to contact us, and we will do our best to assist you in checking the shipment information and reviewing the situation.

Yes, absolutely—sale items can be returned just like regular items, as long as they meet our return policy conditions.

We will keep you updated on the status of your order via email.

• Please email your order number, detailed information on how to handle the item, and the reason for the return to [email protected] within 30 days of receiving the product. Once we receive your email, we will process it and respond as soon as possible. Returns will not be accepted if the product has been received for more than 30 days.
• Returned items must be in their original, saleable, unworn, and undamaged packaging. If your item is damaged or shows signs of wear, we cannot accept the return.
• Personalized products are custom-made for you and cannot be returned.
• For hygiene reasons, earrings and pierced items cannot be returned.
• Your shipping costs are non-refundable. Refunds will be processed using the same payment method as the original order.

We don’t charge any return fees, but you will need to cover the cost of shipping the item back to us.

Due to the varying customs policies in different countries, for more details, please refer to Delivery Terms & Conditions

• We carefully package and thoroughly inspect all items before shipping to avoid product defects.
• If you receive a defective item, please email [email protected] within 24 hours of receiving the product, providing your order number, a description of the issue, and photos of the defect and the entire product. We will respond with a solution as soon as possible.
• We will not address defect issues if they are reported more than 24 hours after receiving the product.

• If no one is home
• If the courier cannot find a safe place to leave the package
• If you have not paid customs duties (applicable to international orders)
• causing the package to be returned to us, we will issue a refund for the items. Please note that shipping costs are non-refundable. If you still want the items, you will need to place a new order.

If your order is confirmed lost in transit, we’ll offer either a full refund or a free replacement—whichever you prefer.

However, please note that if a package is marked as “delivered” but goes missing after delivery (e.g., from your doorstep), we may not be able to cover the loss under shipping policies. In such cases, we recommend contacting your local courier and checking with neighbors.

Yes. If you purchased an item within 7 days before a promotion starts and the same item goes on sale, we’ll refund the price difference.

Please note that bundle offers, clearance items, and pieces made with materials such as gold, iridium, or platinum are not eligible for price adjustments.